-Peres Were

Peres WERE has established Kenya’s only outsourcing advisory and call centre
planning consultancy offering services to international clients to set up call centre’s in
Kenya or outsource certain business processes to Kenyan companies. Having worked
in the call centre industry in the United Kingdom for a number of years, Peres offers
clients’ international experience and expertise coupled with an intimate knowledge of the
Kenyan market.

Sector:
Call Centre and Business Process
Outsourcing (BPO) consulting

Services:
Management consulting on Business Process
Outsourcing and call centre planning
including: site and vendor selection,
technology implementation, business
selection and planning, project management,
operations strategy and process mapping.

Highlights:
• MBA from the University of Leicester in the
United Kingdom

• Specialist expertise on the Kenyan
outsourcing sector

• International call centre experience

• Provision of end-to-end solutions for foreign
clients

• Access to reliable technology platforms

• Location in an advantageous time zone for
Canadian companies

Objectives for mission:
1. Identification of Canadian companies that
want to set up call centres abroad or
outsource business processes to Kenyan
companies.

2. Understanding what services Canadian
companies regularly outsource and which
Canadian industries regularly outsource .

Market experience: Kenya, United
Kingdom, USA

Sector experience:
Call centres, transcription, editing, data
processing, web design

Clients:
Qualtrak (UK), Avaya (world leader in call
centre technology)

Association: Executive Committee of the
Kenya BPO and Contact Centre Society

Articles:

Make Kenya Outsourcing Hub to Boost
Trade Share

It is time Kenya Moved from EPZs to ICT
Parks for Economic Growth

Peres WERE
Cascade Global
Nairobi, Kenya Tel: +254 20 445 3798
Mob: +254 720 420 976
Fax: +254 20 445 3798
E-mail: pwere@cascadegl.com
Web: www.cascadegl.com